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Simple Telecoms Ltd - Simple Business Telecom Solutions

Lift emergency telephones lines - Low line rental from £12.75 per month 

Lift emergency phones lines - Low line rental £10.50 per month

Running an emergency lift telephone line for the rare occasions something goes wrong normally comes with high price of phone line installations and monthly rental charges, combined with the tendency of providers to tie users into long contracts, this can be a pricey undertaking. Not any longer.

We offer lowest cost lift emergency phone line, that start from just £12.75 per month, and with just a 30 day rolling contract, plus we can install across the whole of the UK. All our emergency lift telephone lines are provided, supplied, and supported by our partners Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as everyone else.

Emergency Lift Phone Line Installation - New emergency lift telephone lines installation cost from just £80.

Lift emergency telephone line rental - Like-For-Like BT line transfer just £19.99

Lift emergancy  line call plan

Emergency Lift Line Plan 1

Emergency Lift Line Plan 2

Emergency Lift Line Plan 3


New line Install from**

Existing BT Line transfer cost

Fast Track Installation

Price per month









30 Days

30 Days

30 Days

Lead time

10 working days

10 working days



Per month

Per month

Per month


One Off

One Off


Lift line contract just 30 days rolling

All our emergency lift lines are on a 30-day rolling contract, with 30 days notice. No termination fess.

NEW - Emergency Lift Line Plan 2 and 3, now comes with included calls. Please see below.

Property management companies - Transfer your lift emergency line portfolio

If you have an existing lift line portfolio with lines with a mixture of providers and would like to consolidate them into one provider, we can manage the whole process for you, regardless if you have 5 or 500 lines to be moved. 

Full Line Audits

Before any lines are transferred, we will check each line to make sure they are listed correctly in the Openreach database, as these types of lines should be listed as a lift line. We will also check the line itself to make sure the line is on the correct fault repair level, and there are no unnecessary services listed on the line that are not needed. Any corrections needed will be done at the time of placing the transfer order, at no extra cost.

Line rentals starts from just £12.75 per line per month. All lines are provided and supported by BT Openreach with Care level 2 included. ** New line installations are allocated 2 hours for the installation. However, if this is not sufficient due to the installation being more complex or delayed an hourly rate will apply after the first 2 hours. This Timescale Related Charge will cost £59.25 per hour ex VAT.

Lift emergency line call plans & charges to UK landlines and mobile networks


Local Calls

National Calls

UK Wide calls (033)

UK main mobile networks*

Call Plan 1 - £12.75





Call Plan 2 - £13.60





Call Plan 3 - £14.60





**UK mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 FM5 and FM6). Other mobile networks are charged at a different rates. ¹UK telephone numbers start 01,02,03, and 0345 codes.

Chargeable calls are billed per second, with NO call connection charges.

*After 60 continuous UK landline minutes¹ calls to UK landlines will be charged at: 1.3 pence per minute. **After 15 continuous mobile minutes will be charged at 5 pence per minute. UK landlines are Local or National UK Geographic Numbers with area codes beginning with 01, 02, 030, 033 or 0345. Included mobile calls are to the main UK mobile networks only (Orange, O2, Vodafone, T Mobile, Giff Gaff, Three and EE), and any other mobile network in mobile price brands of FM1, FM3, FM4, FM5 and FM6. Other mobile networks may be charged at different rates. Prices are ex VAT. Lines are for exclusive use as emergency lines within lifts, and not for basic business usage.

Focused install times, recommended - (Subject to availability and area) 

New installation Flexible Appointment Times are an additional charge to the installation cost. Focused appointments are ideal for making sure the site contact and the lift provider are not on site longer then needed waiting for the BT engineer. Times excludes Public and Bank Holidays. This is subject to availability and area. 

Appointment Slot

Appointment Late Morning

Appointment Early Afternoon

Time Slot

10am - 12am - Monday to Friday

2pm - 4pm - Monday to Friday

Additional Cost

£19.50 - Additional charge

£19.50 - Additional charge

Low cost SIM cards for lift auto dialers - From Just £7.50 per month

Low cost SIM card for lift auto dialers

Our low-cost SIM card for lift auto-diallers is ideal for any application where there is not a landline available, and a SIM auto dialler is required quickly for a long term or temporarily bases. No long contract agreement, just 30 days’ notice with a one of connection cost of just £36.00 exc VAT

  • Choose from Vodafone, O2 or EE Networks
  • 500 minutes per month or unlimited UK minutes included (Vodafone and O2 only)
  • Monthly billing, no need to keep remembering to top up a Pay Go SIM each month
  • Blank SIM cards can be sent to hold in stock. Then just call us to switch on
  • From just £7.50 per month, on a 30-day rolling contract.

SIM Plan 1 - £7.50 per month

500 UK minutes included per month

500 UK minutes per month included

SMS (Text) Not available

No data allowance

30 day rolling contract, no disconnection charges

SIM cards on Vodafone or O2 mobile networks Only

One off conncetion cost per SIM of £36.00

SIM Plan 2 - £10.50 per month

Unlimited UK minutes included per month

Unlimited UK munites included per month

SMS (Text) Not available

No data allowance

30 day rolling contract, no disconnection charges

SIM cards on Vodafone, O2 or EE mobile networks

One off connection cost per SIM of £36.00

To safeguard against the SIM being stolen, we place call barring on calling international, Adult & Premium Calls, Chat & Premium Calls, Mpay, all Text messaging, both inbound and outbound as well as all MMS messages, All Incoming/Outgoing Roaming, Adult Premium, GPRS, 4/3G Services are also barred.

About our lift emergency phone alarm line - care / repair levels

About our Lift alarm line BT care levels

Openreach Cara and Repair Levels

We supply all our emergency lift telephone lines come with care level 2.5 included in ALL line rentals. Higher business Care Levels can be added at an extra cost.

Care Level 2 - Included in the basic line rental

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.

Care Level 3 - £7.25 per month

Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.

Care Level 4 - £9.99 per month

Clear within 6 hours, any time of the day, and any time of the year. It is expected that access to the premises 24/7. This care level we would normally recommend for important sites, like Hospitals, Care Homes, banks, MOD and Government buildings, as someone will be expected to be on site 24/7 to give the engineer access. 

The 6 hour fix time is all dependent on what the fault is, and if this can be fixed without the need for a multi skilled engineer or MBORC (Matters beyond Openreach's control) This will include things like underground faults, A55 traffic management, storm damage, flooding, damage to the line box in the street, cable damage. Openreach will expect the address to be open and manned 27/7, as they will turn up unannounced. An ​"​Abortive Visit Charge​"​ will be raised automatically. Someone needs to be on site with keys and access to the comms room or location where the lift line telephone socket is located, at all times. 

NO long term contract - 30 Day Contract on both landlines and SIM cards

NO long term contract or connection fess - 30 Day Contract

All our BT line and Like for like line transfers and SIM cards are on contract terms of just 30 days. All billing is done via Direct Debt and there are NO line disconnection changes when you cancel or move your line, Guaranteed.

Remember - If your current provider gives you notice of a price increase you can exit them without penalty. Customers should be given at least one month's notice of the price increase

Unlike BT, TalkTalk, Virgin and Plusnet we DO NOT charge any call connection fees on ANY of our chargeable calls, saving you a massive 100% on every changeable call that is made from the emergency lift telephone line. Call connection fees basically do not exist, and are used by telecoms providers to cover their loss leading offers. 

The countdown has begun to September 2023 - No new copper lines being installed

Lift line switching to VoIP

From September 2023 Openreach will issue a full “Stop Sell” of any new supply of voice copper-based telephone line installations, including change of address, restart of a stopped line or working line take over.

We have now launched a new broadband only service using FTTP, FTTC and basic ADSL as a broadband telephone line replacement service.This new product will now allow us to provide an internet (VOIP) based telephone service to provide the voice telephony element which replaces the traditional copper-based telephone line used for voice calls. For lift line customers who do just need a voice service for their lift lines and have no requirement for broadband then a very low-cost bandwidth variant is available that will just offer a voice service, nothing more.

BT Openreach sets the date for the switching off the telephone network as we know it

BT Openreach sets the date for the switching off the telephone network

New voice copper lines are no longer available from September 2023

We thought we would pass this information on to you, as this may influence what you quote for lift emergency line/s and auto-diallers going forward.

Openreach withdrawal of voice lines for voice services - You may not be aware, but BT Openreach is withdrawing ALL copper-based voice telephone lines from the UK’s network on December 31st, 2025, as the network will reach its end of life.

After this date, any customers using copper-based lines for their telephone service, and in some cases broadband will no longer work.

This means customers will no longer plug phones into the telephone socket on the wall, instead they will need to connect to a broadband router or an Analog Telephone Adapter (ATA) depending on the new service provided to the address.

Openrrach have already switched off over 380 exchanges where voice copper lines are no longer available. From September 2023 Openreach will issue a full “Stop Sell” to all providers for any new supply of voice copper-based telephone line installations, including change of address, restart of a stopped line or working line take over. Meaning some 47 million (OR 2020) lines will need to migrate to a new internet voice-based service. ALL business and residential services ARE affected by this change.

What telephone lines will be affected?

VoIP based lift lines

Any provider using copper-based lines will be switched off for their voice- Every single voice copper-base telephone line will be affected, including care alarm lines, payment terminals, traffic light systems, payphone lines, emergency pendants, dialysis machines, telemetry devices, lift emergency lines, care home lines, doctors, hospitals, and any other service that uses a copper telephone line. And any equipment that runs these services must be tested by the equipment manufacturers, before December 2025, when traditional fixed copper based telephone lines and calls will cease to exist.

Moving to an IP base telephone service is inevitable.

We have now started offering existing customers the option to migrate to the new service/s, and hope to have migrated all our customers to alternative products by April 2025. But be assured, if you have not moved your line in time, your service will be withdrawn. Regardless of your current telephone provider.

We are also expecting that over the next 51 months we will see an increase in the cost of the current cooper-based voice services from Openreach, to start pushing customers over to the new IP based service/s.

We now offer a IP basic call plan with Unlimited UK landline calls to 01,02,03 numbers* for a fixed cost. If you would like more information, please contact us on 0330 122 0000

About our emergency lift telephone line installations

All prices are ex VAT @20%

** New line installations are allocated 2 hours for the installation. However if this is not sufficient due to the installation being more complex or delayed an hourly rate will apply after the first 2 hours. This Timescale Related Charge will cost £59.25 per hour ex VAT