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Simple Telecoms Ltd - Wholesale and Business Telecom Sloutions

Lift emergency BT telephones lines - Low line rental from £11.50 per month*

Lift emergency BT phones lines - Low line rental £10.50 per month

Running an emergency lift telephone line for the rare occasions something goes wrong normally comes with high price of phone line installations and monthly rental charges, combined with the tendency of providers to tie users into long contracts, this can be a pricey undertaking. Not any longer.

We offer lowest cost emergency lift telephone lines start from just £13.50 per month, and with just a 30 day rolling contract, plus we can install across the whole of the UK. All our emergency lift telephone lines are provided, supplied and supported by our partners Openreach, which are part of the BT Group, and are heavily regulated to ensure that no one provider has an advantage over the other. As such we buy our lines and support from Openreach on the same basis as everyone else.

Emergency Lift Phone Line Installation - New emergency lift telephone lines installation cost from just £80.

BT Openreach sets the date for the switching off the telephone network as we know it

BT Openreach sets the date for the switching off the telephone network

BT Switch Off Date 2025 - The impact will be huge

We thought we would pass this information on to you, as this may influence what you quote for lift emergency line/s and auto-diallers going forward.

In the UK today most of residential and business voice services are underpinned by the Public Switched Telephone Network (PSTN). This is a legacy analogue technology which it will not be possible to support and maintain beyond 2025

The impact will be huge

The PSTN switch off is the BIGGEST UK telecom technology change in over 30 years and Openreach are adamant the December 2025 date is set in stone for the switch off. meaning 15.5M lines (March 19) will need to migrate to a new service. ALL Business and Residential services ARE affected by this.

What does this mean

This means that any Cooper based lines your customers have for their lift emergency line/s will need to be moved to a broadband based service with VoIP, or a SIM card-based service. This could mean a new costly replacement auto-dialler/s that is compatible with a broadband / SIM based services.

The Current Timeline

September 2023 – No new installations for Cooper will be accepted by Openreach. This may sound a long way off, but if you are quoting or contracting current customers in to contracts you may wish to look at this, and start offering SIM based auto-dialler/s as a future proof based alternative.

31st December 2025 – End of Life – This is the date for Openreach to have a complete stop and withdrawal of the WLR Cooper based service. Customers emergency lift telephone line/s  that have not been moved to an will cease to work from this date.

MPF providers such as Sky / TalTalk Post Office have yet to announce their plans.

At Simple Telecoms we pride ourselves in being an enabler to help take our customers through the transformation to IP based voice services. We are developing and working with our partners in developing new IP based services and products that do not require a WLR cooper-based line rental, as well as and new low bandwidth products.

We will keep you updated.

Low cost SIM cards for lift auto dialers - From Just £7.50 per month

Low cost SIM card for lift auto dialers

Our low-cost SIM card for lift auto-diallers are ideal for any application where there is not a landline available, and a SIM auto dialler is required quickly for a long term or temporarily bases. No long contract agreement, just 30 days’ notice with a one of connection cost of just £36.00 exc VAT

  • Choose from Vodafone or O2 Networks
  • 500 minutes per month included
  • 500 SMS per month included
  • Monthly billing, no need to keep remembering to top up a Pay Go SIM each month
  • Just £7.50 per month, on a 30-day rolling contract.

SIM Plan 1 - £7.50 per month

500 UK minutes included per month

500 UK minutes per month included

500 SMS (Text) included per month

500Mb UK data included per month

30 day rolling contract, no disconnection charges

SIM cards on Vodafone or O2 mobile networks

One off conncetion cost per SIM of £36.00

SIM Plan 2 - £10.17 per month

Unlimited UK minutes included per month

Unlimited UK munites included per month

Unlimited SMS (Text) included per month

No data allowance - Can be added as an bolt-on

30 day rolling contract, no disconnection charges

SIM cards on Vodafone oe O2 mobile networks

One off connection cost per SIM of £36.00

NO long term contract - 30 Day Contract on both landlines and SIM cards

NO long term contract or connection fess - 30 Day Contract

All our BT line and Like for like line transfers are on contract terms of just 30 days. All billing is done via Direct Debt and there are NO line disconnection changes when you cancel or move your line, Guaranteed.

Remember - If your current provider gives you notice of a price increase you can exit them without penalty. Customers should be given at least one month's notice of the price increase

Unlike BT, TalkTalk, Virgin and Plusnet we DO NOT charge any call connection fees on ANY of our chargeable calls, saving you a massive 100% on every changeable call that is made from the emergency lift telephone line. Call connection fees basically do not exist, and are used by telecoms providers to cover their loss leading offers. 

Lift emergency telephone line rental - Like-For-Like BT line transfer just £18.99

If you have an existing BT telephone line with another provider, and wish to move this across to Simple Telecoms we would do this on  like-for-like basis. Line rental starts from just £13.50 per line per month. All lines are provided and supported by BT Openreach with Care level 2.5 included.


Singel line rental

Line rental two lines

Line rental two + lines*

New line Install from**

Existing BT Line transfer cost

Fast Track Installation









30 Days

30 Days

30 Days


30 Days



Per month

Per month

Per month

One Off

One Off


Line rental listed are per line per month ex VAT. Discounts available for multiple line transfers, and new line installations.

Focused Appointment times, recommended - (Subject to availability and area) 

New installation Flexible Appointment Times are an additional charge to the installation cost. Focused appointments are ideal for making sure the site contact and the lift provider are not on site longer then needed waiting for the BT engineer. Times excludes Public and Bank Holidays. 

Appointment Slot

Appointment Late Morning

Appointment Early Afternoon

Time Slot

10am - 12am - Monday to Friday

2pm - 4pm - Monday to Friday

Additional Cost

£19.50 - Additional charge

£19.50 - Additional charge

Lift alarm line call charges to UK landlines and mobile networks


Local Calls

National Calls

UK Wide calls (033)

UK main mobile networks
















UK mobile networks O2, Orange, T-Mobile, Vodafone, H3, (FM1, FM2, FM4 FM5 and FM6). Other mobile networks are charged at a different rates. UK Wide telephone numbers start 03, 033 and 0345 codes.

Calls are billed per second, with NO call connection charges.

About our lift alarm landline care / repair levels

About our Lift alarm line care levels

We supply all our emergency lift telephone lines with care level 2 included in the line rental of £13.50 per month ex VAT. Higher business Care Levels can be added at an extra cost.

Care Level 2 - Included in the basic line rental

Clear by 23.59 next day, Monday to Saturday, excluding Public and Bank Holidays. For example, report Tuesday, clear Wednesday.

Care Level 3 - £4.25 per month

Report 13.00, clear by 23.59 same day. Report after 13.00 clear by 12.59 next day, seven days a week, including Public and Bank Holiday.

Care Level 4 - £5.50 per month

Clear within 6 hours, any time of the day, and any time of the year. It is expected that access to the premises 24/7. This care level we would normally recommend for important sites, like Hospitals, Care Homes, banks, MOD and Government buildings.

About our emergency lift telephone line installations

* Price ex VAT @20%

** New line installations are allocated 2 hours for the installation. However if this is not sufficient due to the installation being more complex or delayed an hourly rate will apply after the first 2 hours. This Timescale Related Charge will cost £59.25 per hour ex VAT