COVID -19 SUPPORT UPDATE - 7th December 2020
New BT telephone lines being installed
Due to the limitations caused by the new Government tire system Openreach once again experiencing delays and restrictions to normal service. As a result, there are delays in the processing and booking of new line requests. We highly appreciate your understanding and patience as we work through this together.
With effect from 7th January 2021, Openreach are still on an amber alarm status
Openreach has advised ALL providers that their engineers have been advised to do all they can to get a line up and running without entering the building.
However, this is not always possible, and will need to enter the premises for a short duration. But Openreach have confirmed that their engineers on appointed visits will only work to the closest point of entry to ensure engineer safety.
We are seeing significant delays in site surveys for new sites and buildings. So please factor extra time for this.
All Openreach engineers will continue to follow Government safety guidance, asking our screening questions, maintaining social distancing, and adhering to hygiene guidelines. This includes the wearing of face coverings and gloves.
Openreach has confirmed they are seeing significantly higher demand in relation to new line provision requests, which is expected to continue into January 2021 and in certain areas where appointments are beyond the normal availability. As a result, they expect to see delays with new telephone installations, and in some cases, they are unable to keep appointments due to lack of resources on the day
We are an agile business and are constantly adapting to the rapidly changing circumstances and working hard to support new and existing customers as much as we can to tackle the challenges this situation brings. Providing the best possible service is our priority and we would like to thank you for your patience through this difficult time.