Err

Simple Telecommunications Ltd - Lift Emergency Telephone Lines
Simple Telecommunications Ltd - Lift Emergency Telephone Lines

GSM Lift Emergency Voice Gateway - 374 - SIM from 12.50 per month

GSM Lift Emergency Auto Dialler - Low line rental from 3.11 per month
GSM Robustel Emergency Lift Voice Gateway - Existing lift auto-dialler unit can be retained - The device functions solely as a Voice Gateway and is specifically designed to integrate seamlessly with existing Lift Auto Diallers.  Low cost GSM Lift voice gateway - Our Robustel EV8100 GSM lift Voice gateway is an advanced GSM emergency lift VoIP voice gateway that facilitates voice transmission over VoIP enabling seamless communication between a cellular GSM network and the lift's intercom system. This next-generation device features multiple interfaces and supports remote monitoring and management of the lift's communication system, allowing for prompt resolution of any issues or malfunctions. Equipped with advanced capabilities, a robust design, and fitted with a multiple network SIM card covering O2, Vodafone and Three, the Lift EV8100 GSM voice gateway is a dependable and crucial safety solution for modern buildings.
Additionally, when paired with our "Proactive monitoring" solution, the EV8100 can monitor the SIP service and send alerts in case of issues, enhancing its proactive maintenance capabilities.
Battery Backup Included -The GSM gateway includes a battery backup that provides enough power to last for one hour on standby and a minimum of 15 minutes of talk time. Backup battery inside, comply with EN 81-28 and AS 1735 standards. However the bench tests have demonstrated over 3/4 hours of battery backup.

BS EN 81-28 Lift Regulations & Standards

BS EN 81-28 Lift Regulations & Standards - EV8100 complies with the below regulations
✔ The alarm system shall provide the location of the lift to the rescue services even when testing, by P100 or CPC protocol (DTMF tones). caller ID or by recorded voice messages.
✔ The lift safety standards mandate states that emergency communications equipment must have sufficient power backup to last one hour of standby, with a minimum of 15 minutes of talk time.
✔ A test call must be made every three two Six months to ensure the lift alarm system is working properly.
BS EN 81-28 Lift Regulations & Standards

Multi Network GSM Lift Voice Gateway Includes RCMS BASIC MONITOR

FREE - The RobustLink App within RCMS offers you visibility of your entire Robustel device fleet in a single location from anywhere in the world. View device status, signal strength, data usage, WAN details, and location (GPS or cell tower), as well as firmware information for any device connected to the platform, all at the touch of a button! And it’s all Plug and Play. The device functions solely as a voice gateway and is specifically designed to integrate seamlessly with existing lift automatic diallers.

Lift SIM Unlimited - 12
15.50 /month + VAT

Lift SIM Unlimited - 12
12 month contract
Existing Dialler can be retained
Includes Battery Backup
Compatible with existing diallers
Quick to install
1000 UK landline calls*
1000 UK mobile calls*
Includes Robustel Basic Monitor 
500/MB Data per month
Multi Network SIM
24/7-SIM monitoring ∆
Can be used almost anywhere
DTMF-2833, 2976, 2833 compliant.
Over 500/Mb - 10p per MB
 

Lift SIM Unlimited - 24
13.50 /month + VAT

Lift SIM Unlimited - 24
24 month contract
Existing Dialler can be retained
Includes Battery Backup
Compatible with existing diallers
Quick to install
1000 UK landline calls*
1000 UK mobile calls*
Includes Robustel Basic Monitor 
500/MB Data per month
Multi Network SIM
24/7-SIM monitoring ∆
Can be used almost anywhere
DTMF-2833, 2976, 2833 compliant
Over 500/Mb - 10p per MB
 

Lift SIM Unlimited - 36
12.50 /month + VAT

Lift SIM Unlimited - 36
36 month contract
Existing Dialler can be retained
Includes Battery Backup
Compatible with existing diallers
Quick to install
1000 UK landline calls*
1000 UK mobile calls*
Includes Robustel Basic Monitor  
500/MB Data per month
Multi Network SIM
24/7-SIM monitoring ∆
Can be used almost anywhere
DTMF-2833, 2976, 2833 compliant
Over 500/Mb - 10p per MB
 
*Prices are ex VAT - The monthly price for monthly services will rise in April each year by the rate of inflation plus 3.9%, from 2025. Call plan prices listed are for using our GSM Auto Dialler and SIM cards. The auto dialler can be used with any other SIM card but will require the unit to be unlocked at a cost of 39.98 plus VAT Automated 24/7-SIM monitoring ∆ - system is a chargabule bolt-on to the call plan.

Robustel GSM Lift Emergency Voice Gateway

RCMS Cloud - 24/7 Device Management plans

RCMS BASIC
Included in rental

Robustel Basic Cloud Management
✔ Device Management portal
✔ Device Status & Statistics
✔ Device Location (GPS or Cell)
✔ Custom Repors & Exports
✔ Syslog & Debug Data
✘ Over-the-Air Provisioning 
✘ Bulk Provisioning & Updating
✘ Configuration Management 
✘ Remote Actions (Speed Test etc) 
✘ VPN to Single/Group of Devices
✘ Desktop Client to Site VPN Access

RCMS ESSENTIALS
2.50 /month + VAT

Robustel Essentials Cloud Management
✔ Device Management portal
✔ Device Status & Statistics
✔ Device Location (GPS or Cell)
✔ Custom Repors & Exports
✔ Syslog & Debug Data
✔ Over-the-Air Provisioning
✔ Bulk Provisioning & Updating
✔ Configuration Management 
✔ Remote Actions (Speed Test etc) 
✘ VPN to Single/Group of Devices
✘ Desktop to Site VPN Access

RCMS ADVANCED
4.50 /month + VAT

Robustel Advancesd Cloud Management
✔ Device Management portal
✔ Device Status & Statistics
✔ Device Location (GPS or Cell)
✔ Custom Repors & Exportst
✔ Syslog & Debug Data
✔ Over-the-Air Provisioning
✔ Bulk Provisioning & Updating
✔ Configuration Management 
✔ Remote Actions (Speed Test etc) 
✔ VPN to Single/Group of Devices
✔ Desktop to Site VPN Access

GSM Lift Voice Gateway - Plug and Play

No Openreach line is necessary for the GSM Voice Gateway Robustel Emergency Lift VoIP gateway. This device offers a quick Plug & Play solution. Simply connect the unit to a power socket, detach the telephone fly lead from the BT socket connected to the lift Auto dialer, and plug it into the GSM unit using the provided adapters. The only other step is to mount the unit in a location with a good signal. If this isn't feasible, the unit might need to be placed higher up, possibly requiring assistance from your lift maintenance provider. The device functions solely as a Voice Gateway and is specifically designed to integrate seamlessly with existing Lift Automatic Dialers.  

Multi Network GSM Voice Gateway - Emergency service information - Digital Voice Lines

Is there any discounts available for multiple units?
Yes - If you have multiple lines in one block or across multiple sites, we offer discounts on purchasing multiple GSM units. We also offer trade discounts as well. Please contact us for more information.
Lift SIM - Calls*
  • 1000 Minutes - 01/02/03 UK Landlines per month
  • 1000 Minutes to UK standard mobiles per month
  • 03 UK Landlines - Max 30% of inclusive landline minutes.
  • Over included calls to UK National and Local numbers 10ppm
  • Over included calls to UK standard mobile numbers 10ppm
  • Over 500/Mb included Data 10p /MB - 102 per GB
  • Free basic customer RCMS online monitoring
  • In house Proactive Monitoring 24/7-SIM monitoring ∆ - 2.50 per month
Once the allotted minutes are exhausted, calls will be charged at the standard rate. The inclusive minutes for UK calls apply to major mobile networks such as O2, Orange, T-Mobile, Vodafone, H3, EE, Three, and other providers falling under charge bands FM1, FM3, FM4, FM5, and FM6, regardless of the time. Calls to other mobile networks are subject to different rates. Please be aware that calls to Lyca or Lebara mobiles, or any mobile virtual network operator not operating on the UK GSM cellular network, are not included. Calls exceeding the allotted UK standard mobile and landline minutes will be charged at 10p pm at all times. Over the allotted 500/MB of data 10p per MB will be charged. 500 Mb is regarded as being more than sufficient for normal usage of the RCMS monitoring system/s  
Will the signal strength be strong enough?
In most cases, yes. The SIM is a permanent roaming SIM, which means it can select from multiple networks. The GSM gateway will choose the network with the best signal strength. Additionally, you can attach an external antenna with an SMA connector if your lift maintenance provider deems it necessary.
The division of duty for Digital lift lines
The division of duty is clear Under Ofcom regulations.
  • The lift alarm hardware and maintenance falls to the lift company.
  • While the GSM unit and any battery backup/s are the responsibility of the lift owner.
  • The lift owner must check that the lift equipment is Digital Line compatible for the use with Digital Voice lines
  • The battery backup should be tested every 3/6 months or on the routine lift maintenance schedule
To clarify this Under Ofcom regulations - The GSM unit and battery backup maintenance falls to the lift owner, not the underline digital line provider. It's the lift owner's responsibility to ensure the battery backup is tested on a regular basis. If a fault is raised against the service it is the responsibility of the lift owner to make sure the GSM and/or the battery backup are both online, and rebooted before requesting assistance. There is very littel to go wrong, and the GSM unit is extremely reliable. However, we recommend the battery backup batteries will need to be replaced every 18/24 months.
SMS and Data
Outbound SMS and text messaging are blocked on all SIM cards at the network level. Incoming SMS and text messages are NOT blocked. The restriction on outbound SMS and text messaging cannot be removed. To prevent misuse if the SIM is stolen, we also block international calls, adult and premium calls, chat and premium calls, Mpay, all MMS messages, and roaming outside the UK. Additionally, a data alarm will notify you when you are approaching your 500 MB allowance.
I cant set up a Direct Debit, how can I pay?
If you are unable to set up a direct debit for the service, you can pay 12, 24, or 36 months in advance. However, please note that this payment is non-refundable, which is important to consider if you plan to transfer the site within this period. We bill one clear calendar month in advance, so your first invoice will include an additional month.
The service contract is non-transferable and non-assignable. If you inform us that you have transferred management of the site/address and are no longer responsible for line rental or call payments, the new owner will need to apply for a new service contract. This transfer will be considered a termination of the original contract and service. To avoid any service interruption, the new owner must apply at least two weeks before the site handover.
Contract, and Line site hand overs*
The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service. However, it's essential to note that any prior advance payment is non-refundable. This is a crucial point to consider, especially if you intend to transfer the site within this period. In such cases, the new owner or management company will be required to enter into a new contract and make a new payment.
Automated 24/7-SIM monitoring ∆
Our in-house automated 24/7 monitoring service incurs a modest monthly fee of 2.50, offered as a bolt-on service. Utilizing our monitoring systems, we ensure continuous check-ins with the GSM unit to confirm the router/SIM responsiveness. In the event of four failed attempts within a 5 -hour period, triggering an alert, we promptly notify the designated point of contact or end user via email. This notification indicates either the unavailability of the GSM unit online or its failure to check-in. Typically, outages stem from external factors such as third-party power disruptions to the GSM unit or improper UPS configurations lacking a Cold Start function.
Our monitoring operates round the clock, although email alerts are dispatched exclusively during office hours, Monday to Friday, excluding weekends and public holidays. Alerts generated outside of these hours will be communicated the following business day.
Is the GSM unit locked to the SIM?
The GSM dialler comes pre-configured and tested with exclusive software designed for our SIM cards before it's shipped out. Should you opt to stop using our SIM services, the dialler can be reset to its factory settings, allowing you to use SIM cards from different providers. This reset service incurs a nominal fee of 39.99, covering the removal of our software from the unit's memory. It's important to mention that a basic reset will only restore functionality with our SIM cards. Please be aware that we don't provide support for unlocked units.

UPS device designed to protect the GSM gateway from power failures and voltage fluctuations. 

PowerWalker UPS VI-65 - UPS with 4 UK outlets

Backup uninterruptible power supply for lift GSM Diallers

​Our GSM Robustel Emergency Lift Auto Dialler is supplied with X2 battery backup batteries. The powerWalker is ideal as a further backup to the built in backup system of the GSM unit. The PowerWalker UPS VI-2200-STL-UK UPS is a compact line interactive device which offers up to 4 hours** of extra battery back up for the GSM unit. With 2 x 12V / 9 Ah batteries this maintenance free UPS device is designed to ensure an uninterrupted service to for up to 4 x 3 pin UK outlets. Featuring a built-in digital display, the PowerWalker UPS VI-2200-STL-UK UPS enables users to easily access information about the amount of power available. 171.45 ex VAT with FREE shipping. Remember, the provision of a battery backup falls to the lift owner to provide this. 
PowerWalker UPS VI-2200-STL-UK
  • Cold (DC) Start Function
  • Connection of Four outlets
  • Offers up to 4 hours backup**
  • Maintenance free
  • Compact & lightweight

Lift line FAQ's

Does the GSM Voice gateway replace the lift/s current auto dialler?
NO - The device serves exclusively as a Voice Gateway and is specifically designed to integrate seamlessly with existing Lift Automatic Dialers. It effectively eliminates the need for outdated copper telephone lines, allowing the current lift auto dialer to make calls. You simply connect the existing flylead from the lift unit to the GSM Gateway.  
What if I think I have a fault?
The likelihood of experiencing problems with the GSM unit is very low due to its high reliability. It is extremely unlikely that all four mobile networks would fail simultaneously, and SIM card malfunctions are rare. If you suspect an issue, first check the online monitoring system and ensure the battery backup is activated before contacting our support desk. Please note that this service does not involve Openreach, so we cannot dispatch engineers. Almost 99% of issues are due to external parties cutting power to the GSM unit or accidental disconnections between the GSM unit and lift unit. Occasionally, faults may occur in the main lift unit. To ensure a smoother experience, familiarise yourself with our "The Division of Duty for Digital Lift Lines" guidelines.
Do I need to contact the current line provider?
To terminate your contract with your current copper line provider, you will need to contact them directly. If you want to retain your existing telephone number, we can help facilitate that process. Please make sure that you are not still under any binding contracts. Typically, BT Retail enters into 24-month contracts for their lines.
How long will it take to switch over my lift line telephone number?
Switching your current copper telephone number usually takes about 10 to 14 days. Once the old number has been transferred, the new number will be active. However, we typically send the GSM unit with a new telephone number already included. In most cases, keeping the old copper telephone line number is not necessary.
How long will it take to send the router to site?
The GSM unit usually ships within 72 working hours after we receive your order and set up the direct debit. If you've opted for a new number, your service should activate within a few hours of informing us about receiving the unit. However, if you're transferring a number, the process might take a bit longer. For deliveries to residential addresses, extra ID checks are required before we dispatch the unit, and we might need additional information to finalize the process. After installation, the unit requires testing, and we suggest engaging your maintenance provider for this purpose.
How long will it take to hand over a site to a new owner?
The service contract is non-transferable and non-assignable Agreement. If you notify us to terminate your agreement and /or that you have handed over the management of the site/address and are no longer responsible for the line rental payments the service/s will be disconnected with immediate effect. Should the new owners wish to take over the service they must contact us at least 14 days before you give note to terminate the contract with us. Giving us time to complete the necessary checks before for we agree to provide a service. However, it's essential to note that any prior advance payment is non-refundable. This is a crucial point to consider, especially if you intend to transfer the site within this period. In such cases, the new owner or management company will be required to enter into a new contract and make a new payment.
What payment methods do you except?
"Our preferred method for monthly service payments is Direct Debit. Alternatively, you can opt to pay for line rental in advance for 12, 24, or 36 months, though this payment is non-refundable. It's important to note this if you plan to transfer ownership of the site within this timeframe. Direct Debits are typically collected on or around the 15th of each month and are governed by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are safeguarded by the Direct Debit guarantee. Setting up Direct Debits is conveniently done directly through our website or via email, eliminating the need for paper mandates and postage. However, please be aware that eligibility for services and Direct Debit payments may be subject to status, including a soft credit check for businesses or a hard credit check for individual private customers."
We require a monthly Invoice to be uploaded through our suppler portal. Can you do this?
Regrettably, we are unable to accommodate the uploading of invoices into third-party invoicing management portals due to the impracticality and time-consuming nature of the process, particularly given our large customer base. If this functionality is a necessity for your needs, it's possible that our services may not align with your requirements.
Understanding Multi-Network SIM switching
A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. 
Whats in the box
Package content
X1 Robustel EV8100 GSM lift Voice gateway
X1 Power adaptor
X1 RJ11 telephone adaptor/lead
X1 RJ11 to standard BT phone socket adaptor with Ring Capacitor
X1 Multiple network SIM card
Please ensure that you retain the box and all accompanying items, as they may be required for return in case of any issues with the unit within warranty.

Important information - Here's the Legal Bits

General Terms and Conditions
All services are available under 12, 24, or 36-month contracts, with no disconnection or termination fees at the end of the term. If you plan to use the GSN unit with a SIM card from another provider, the unit must be unlocked before terminating our service. The unlocking fee is 39.99 plus VAT.
Addendum Terms and Conditions VoIP
Please click the link below for our terms and conditions for VoIP lines. Addendum Terms and Conditions VoIP
Addendum - Download our full GDPR policy information
Addendum - Download our full GDPR policy information here
Consumer Price Index (CPI) Rate Increase
​If you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2024. That increase is based on the Consumer Price Index (CPI) Rate of inflation which is published in January each year plus 3.9%
Billing monthly charges for services
You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months.) This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit check. To safeguard against "Bill Shock" All accounts also have a credit limit for chargeable calls. Once this limit has been reached your service may be restriucted until the following billing period.
What happens if I cancel my Direct Debit?
Your Direct Debit is linked to your service. So a live Direct Debit must be in place at all times. If a Direct Debit is cancelled our system will automatically suspend the services, and a charge of 7.50 made to reinstate the DD. If no new Direct Debit is in place within 14 working days the system will send a termination notice to you of the disconnection of the service/s completely. If you pay yearly, and fail to pay within the payment period, then the same would apply as above.  
I cant set up a Direct Debit, how can I pay?
If you are unable to set up a direct debit for the service you can Pay 12 months advance, however this is a non-refundable payment. So something to consider if you are looking to hand the site over within this period. We bill one clear calendar month in advance. So your fist yearly invoice will be for 13 months.
Credit Limit and Credit Checks
As with ALL providers, when you apply for any telephone or Broadband service contract with us we will perform a credit check on the business and/or the bill payer if different. This will involve a credit reference agency to confirm your identity/s. They'll also examine financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for businesses with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done, but in reality a lift line is very really used, so this should not be a problem. Please note. 
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.  
Battery Backup run time**
Backup time will vary depending on the power consumption of each connected device.
Understanding Multi-Network SIM switching
A Multi-Network SIM will switch networks should the default network be unavailable. This means it will only switch should there be a loss of service or poor signal strength, and NOT a network fault, as the network itself would still be online and available for connection for the SIM. Multi-Network SIM cards cannot detect in network faults or problems. 
Unit Manufacturer Guarantee
Twelve (12) months back to base manufacturer guarantee 
 
Free delivery
On all hardware
Secure payment
Trustpilot
4.9 rating
Contact us
0330 122 0000