Businesses Telephone and Broadband deals.A reliable Telephone and Broadband service is essential for businesses. Your business needs a reliable connection, a fast broadband speed and a good level of service that only a cloud business broadband and telephone deal can provide.
SoGEA - The alternative to a copper-based telephone linesSoGEA stands for Single Order Generic Ethernet Access (SoGEA) and is a product that enables users to make telephone calls (VoIP/SIP) using a special router or telephone over the internet without the need for a copper-based voice phone line.
It works remarkably like WhatsApp and Facebook Messenger but lets you still use your existing standard telephone handset, and you make calls in the same way as you do now. We also own and operate our own VoIP telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg. And been operating VoIP services across the EU for the last 12 years.
We can provide a new IP Cloud VoIP telephone line with a new number or move your current copper-based telephone number into our VoIP Cloud network, and then provide a bandwidth internet-based voice service for making phone calls. You can have just enough broadband for the telephone service, or you can have from 40Mbps up to a whopping 1,000Mbps Internet feed.
Cloud VoIP telephone service is built to work with third party broadband providersVoIP lines from £16.13 /month. Our VoIP Digital Cloud based telephone for customers who are using their own Fibre to the premises (FTTH, FTTP) using providers like Gigaclear, Giganet, BT, Juice Broadband, KCOM, Vodafone, Sky, TalkTalk, as well as community WiFi based broadband services. We also offer Super Symmetrical Fibre broadband services if you live in Bournemouth, Poole, or Christchurch. Contact us for more information. 1. Pick the call plan that best meets your needs, and just let us know what you have decided. However, if you need help choosing the right package... We're here to help 2. We will place the order with your current telephone provider to move your telephone number over into our network, or we can provide you with a new number. 3. An ATA router will then be programmed with your telephone number information, and then posted directly to your door. Already tested, and ready to go, there is nothing you need to do. 4. On the day of the number transfer, you just connect the router using the provided cable and plug your standard telephone handset into the router and you're ready to go! VoIP line only with bandwidth rental - No Internet accessBasic Cloud line - 10.00 /month
Keep your number or have a new oneIncludes line bandwidth rental
UK landline calls 2/ppm
UK mobiles from 4.5/ppm
Includes 1471 last caller
Includes 1571 voicemail
Includes Call Display
Number Unreachable Divert
30-day rolling contract Anytime Cloud line - £21.03 /month
Keep your number or have a new one
Includes line bandwidth rental
Unlimited UK landline calls*
Unlimited UK mobiles**
Includes 1471 last caller
Includes 1571 voicemail
Includes Call Display
Number Unreachable Divert
30-day rolling contract VoIP line with Fibre Broadband - Full Internet accessBasic + Broadband - £29.99 /month
Keep your number or have a new one
Fibre broadband 40/10
Includes line bandwidth rental
UK landline calls 2/ppm
UK mobiles from 4.5/ppm
Includes 1471 last caller
Includes 1571 voicemail
Includes Call Display
Number Unreachable Divert
30-day rolling contract
Faster Broadband speeds on request Anytime + Broadband - £34.99 /month
Keep your number or have a new one
Fibre broadband 40/10
Unlimited UK landline calls*
Unlimited calls to UK mobiles**
Includes 1471 last caller
Includes 1571 voicemail
Includes Call Display
Number Unreachable Divert
30-day rolling contract
Faster Broadband speeds on request
NEW LINE INSTALLATIONNew Digital Cloud based telephone line - £101.66 plus VAT. This cost includes a new line into the address with an Openreach engineer visit. It also includes the Telephone router as well. If there are no existing or stopped lines listed to the address, then this cost would apply. LINE TRANSFERSIf you have an existing telephone service, we can convert this line into a Digital Cloud line and you can keep your telephone number - £64.58 plus VAT. This cost includes the transfer of your number and router all set up and ready to go, just plug it in. No Openreach engineer will need to visit. RESTART A LINEIf we can see an old cooper-based Openreach stopped telephone line at the address we can convert this line and bring it back in to service as a Digital Cloud line - £101.66 plus VAT. This includes a new telephone number and router. A Openreach engineer will need to visit the address. MOVING FROM VIRGINTransferring a Virgin based telephone number to a Digital Cloud line is classed as a new line installation by Openreach, as you cannot use the existing Virgin Infrastructure. Your current Virgin number will be moved on to the new Cloud line for you - £108.33 plus VAT. An engineer visit is needed.
Digital Cloud VoIP Call plan informationBusinesses Basic VoIP call plan - Line only All calls UK standard landline numbers starting 01, 02, and 03 are charged at the standard rate of 2 pence per minute. All calls to UK standard mobiles are charged at 7p per minute peak, and 4.5 pence per minute off peak. UK standard mobile calls are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. There is NO call connection cost. Business Anytime VoIP call plan - Line only *After 180 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang up before 180 minutes and re-dial to avoid additional charges. 03 numbers must not exceed 15% of the total minutes used per month. **After 60 continuous minutes to a UK standard mobile have been reached, the standard mobile rate for mobile calls made will apply depending on the time of day. Customers should hang up before 60 minutes and re-dial to avoid additional charges. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP) Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minute, NO call connection cost. Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost. Businesses Basic VoIP call plan - Line and Fibre Broadband Includes FTTC/FTTP broadband depending on the service available at your exchange.
All calls UK standard landline numbers starting 01, 02, and 03 are charged at the standard rate of 2 pence per minute. All calls to UK standard mobiles are charged at 7p per minute peak, and 4.5 pence per minute off peak. UK standard mobile calls are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. There is NO call connection cost. Business Anytime VoIP call plan - Line and Fibre Broadband Includes FTTC/FTTP broadband depending on the service available at your exchange.
*After 180 continuous minutes to a UK landline number starting 01,02, and 03, the standard rate for the remainder of the call over the 180 minutes will apply. Customers should hang up before 180 minutes and re-dial to avoid additional charges. 03 numbers must not exceed 15% of the total minutes used per month. **After 60 continuous minutes to a UK standard mobile have been reached, the standard mobile rate for mobile calls made will apply depending on the time of day. Customers should hang up before 60 minutes and re-dial to avoid additional charges. UK included standard mobile minutes are for mobile networks O2, Orange, T-Mobile, Vodafone, H3, EE, Three and other providers in charge bands FM1, FM3, FM4, FM5 and FM6 at any time. Other mobile networks are charged at a different rate. Please note, this does not include calls to Lyca or Lebara mobiles or any mobile virtual network operator not based on the UK GSM cellular network. Weekends are Saturday 00.00 to Sunday 23.59. Daytime Monday to Friday 7am to 7pm. Evenings & nighttime Monday to Friday before 7am & after 7pm. Included UK landline and UK mobile calls are subject to a Fair Usage Policy (FUP) Calls to UK standard landlines starting 01, 02 and 03 always cost 2p per minute, NO call connection cost. Calls to UK standard mobiles cost 7p peak, and 4.5p off-peak, NO call connection cost. Fibre FTTC/FTTP Broadband speeds Our IP Cloud phone service with Broadband comes with a 40/10 fibre broadband service. This can be FTTC or FTTP depending on the services listed at your exchange. Most small businesses do not need more than this speed. However, we also offer other Fibre speeds from 80 Mbps up to a whooping 1000 Mbps (Gigabit) broadband feed. But please contact us if you feel the need for more speed.
FTTC Broadband speed can be affected by the quality of your phone line, how far your business is from the telephone exchange or cabinet in the street where you are. If the wiring in your business is old, electrical interference from things like TV's and Microwaves, as well as how many people are using the sites you're visiting or quantity of devices connected to the router at the business itself. We'll run a check on both your telephone number and postcode to give you a personalised estimate of the speeds you can expect to receive from your broadband service once connected. It may take up to two weeks from the date of installation for the speed of your Broadband Service to stabilize. All speeds are measured up to the router, and not based on WiFi speed tests. FTTP is a direct fibre into the business, so your speed should not be affected by the distance from the exchange or cabinet in the street. Changing Broadband speed and service type As your business grows or the local exchange is updated to faster speeds, it is possible to change your service to something much faster. This will all depend on what services are available at the local exchange. There may also be a cost involved in changing services. For example, moving from FTTC to a full FTTP service, as this will need a new installation into the address. Please contact our team for more information. Automatic divert on inbound calls when unreachable or power cut If you have opted to have your inbound calls diverted to another telephone number, then the cost for calling this number will be charged at your call plans advertised call cost. Unless the call is included in the call plan. This is an opt-in service, so please let our team know if you wish to have this set up for you. Please note - this service cannot be used as a replacement to a divert on demand service.. Changing Broadband speed and service type As your business grows or the local exchange is updated to faster speeds, it is possible to change your service to something much faster. This will all depend on what services are available at the local exchange. There may also be a cost involved in changing services. For example, moving from FTTC to a full FTTP service, as this will need a new installation into the address. Please contact our team for more information. Businesse Digital Cloud VoIP telephone Frenquently asked questionsCan I keep my businesses telephone number? Yes, we can move 99% of telephone numbers - Most businesses have had their telephone number for years, and for a lot of businesses keeping their telephone number is a must. Unlike most providers, we run our own telephone network and platforms (Similar to TalkTalk and Virgin), and have telecom switches based in Bournemouth, London, Amsterdam, and Strasbourg in France, as well as using BT Openreach lines. So regardless of if you're moving the business, to a different part of the country, or even a different part of the world, we have the technology that will allow you to always be able to take your business phone number with you. Do I need to contact my current provider? No, you won't need to contact your current provider - we'll do that for you. Once we have placed your order your current provider will send you a letter or email just to let you know that your telephone number is transferring to us. Once the transfer is completed your old provider will send a final bill to you for anything outstanding. Just make sure you are out of contract. Can I move my VoIP telephone number to different provider? Yes, however the provider you are looking to move to will be responsible for this process. Customers that have ported their telephone number out of the Simple Telecoms network to another provider will not be eligible for a free of charge port back to the Simple Telecoms network until a term of 24 months has passed from the original port out date, regardless of any current or future offers being advertised in the press or Simple Telecoms websites. Should you wish to return to us within 24 months of leaving, there would be a cost to so. There is also a small admin cost to port the number out to a different provider of £19.99 plus VAT. Can I have a second line on the same service? Yes, we can set up the router/ATA with a second line and telephone number, this could be used for an alarm system or PDQ payment unit. However, you may need to return the router to us for programming if you do not request this before the new router/ATA is sent to you. Please contact us on 0330 122 0000 for more information. If there is a power cut how can I still use the telephone? You can purchase a Battery Backup for your router/ATA and the ONT in the case of a FTTP feed, which will keep the units powered for about one hour, depending on the unit. However, this will not provide power to other devices like your handset or PDQ units. This means customers will need to provide their own Battery Back Up arrangements for these devices. If you would like help with this, please call us on 0330 122 0000 Monday to Friday 9AM to 5PM Can I have just a broadband service without the telephone service? Unfortunately, we do not offer a standalone broadband only service. If you do not wish to use the telephone side, simply don’t connect the telephone to the router or ATA. The monthly rental will remain the same regardless. Can I add extra channels as I have a telephone system? Yes, if you have a cloud PBX telephone system you can add extra channels at any time, and would include the same included call allowance per channel if your call plan includes calls. The cost would be £5.99 per month per channel plus VAT Important informationAll services are provided on a 30-day rolling contract, with no disconnection or termination costs. Please click the link below for our full terms and conditions. Cloud IP Telephone Full Terms and Conditions.We only except Direct Debit for monthly service payments. Our Direct Debits are collected by GoCardless which are regulated by the Financial Conduct Authority as an Authorized Payment Institution. Your payments are protected by the Direct Debit guarantee. Direct Debits are setup directly via our website or by email. There are no paper Direct Debit forms to be posted back. Services and paying via Direct Debit are subject to status and/or credit checks. Fair Usage Policy (FUP) and Acceptable Use Policy (AUP) Just like all other providers, in order to protect our customers and network, we have FUP and AUP policies in place. These obligations require your use of our services to be for private, personal, and legitimate consumer purposes. For more information on our FUP and AUP policy please click the link below. Cloud IP Telephone Full Terms and Conditions.Billing monthly charges for services You will be charged rental from the day Simple Telecommunications Ltd supply the service. All chargeable services are paid one clear calendar month in advance. The first invoice will show a charge for the whole month in which the invoice is issued and for the whole of the following calendar month. (2 whole months). This advance payment means you'll have covered your 30-day notice period for cancellation, allowing us to terminate your service/s for you the same day you notify us should it become necessary. It will also include the part month during which the service went live with us. Services are provided subject to status and or credit checks. The countdown has begun to September 2023 - NO new voice cooper lines being installedFrom September 2023 Openreach will issue a full "Stop Sell” of any new supply of voice copper-based telephone line installations, including change of address, restart of a stopped line or working line take over.
We have now launched a new broadband only service using FTTP, FTTC and basic ADSL as a broadband telephone line replacement service.This new product will now allow us to provide an internet (VOIP) based telephone service to provide the voice telephony element which replaces the traditional copper-based telephone line used for voice calls. For lift line customers who do just need a voice service for their lift lines and have no requirement for broadband then a very low-cost bandwidth variant is available that will just offer a voice service, nothing more. First things first, don’t panic. Everyone will be have to make the move to a VoIP Digital Cloud telephone solution anyway, so this is your chance to get ahead of the game. As reported in the National Press and the BBC, Openreach is withdrawing ALL copper-based voice telephone lines from the UK’s network on December 31st 2025, as the network will reach its end of life.
Openreach has already switched off over 600 exchanges where voice copper lines are no longer available, and this is increasing monthly with a further 1.4 million customers affected in October 2021, and from September 2023 Openreach will issue a national full “Stop Sell” of any new supply of voice copper-based telephone connections, including new line installations, changing of addresses, stopped line restarts and working line takeovers. Meaning some 47 million (Openreach data 2020) lines will need to migrate to a new internet voice-based service. ALL businesses and residential services ARE affected by this change.
After the 31st of December any customers still using copper-based lines for their telephone service, and in some cases existing broadband services, will find their services will no longer work. Customers that have not migrated their current telephone service to the new VoIP alternative service by this date will lose voice service, along with their telephone number.
All prices are subject to VAT @20% |
